FAQ
Q: Can I use wet food or semi-moist food in this automatic feeder?
A: Unfortunately, this feeder is designed to dispense only dry kibbles.
Q: What size kibble can this feeder dispense, and how can i prevent jamming?
A: This feeder is designed to dispense dry kibble between 2 and 12mm in size. To minimize the risk of jamming, we recommend using kibble within this size range. Additionally, dispensing smaller portions at a time will help ensure smooth operation and prevent blockages. Avoid using irregularly shaped, wet food, or very oily kibble, as they increase the likelihood of jamming.
Q: How does this feeder improve pet health?
A: Precise portion control aids weight management and prevents obesity-related issues. Consistent, scheduled meals promote healthy digestion and nutrient absorption. The app tracks eating habits, enabling early detection of potential health concerns.
Q: How much food is dispensed per portion?
A: Each portion dispensed by our automatic pet feeder is approximately 10 grams (g).
Q: Can I monitor my cat remotely?
A: Yes, the built-in HD camera lets you check in on your cat anytime through the app, ensuring peace of mind.
Q: How does it keep food fresh?
A: It includes 3 desiccant bags that maintain food freshness by absorbing moisture, ensuring your cat always has fresh meals.
Q: What type of WiFi network does this feeder require?
A: This feeder operates exclusively on a 2.4GHz WiFi network. It is not compatible with 5GHz WiFi networks.
Q: How do I maintain my automatic pet feeder?
A: Regular maintenance is crucial to ensure your pet feeder functions properly. It's your responsibility to:
- Check Food Levels: Routinely inspect the food bucket to ensure there's an adequate supply. Refill it proactively to prevent your pet from missing meals.
- Clean Regularly: Disassemble and clean the stainless steel food bowl and the food bucket frequently. Use warm, soapy water, rinse thoroughly, and dry completely before reassembling.
- Motor Care: Do not submerge or wash the motor unit. Wipe it down with a dry or slightly damp cloth if necessary.
Q: How much is shipping?
A: We offer FREE standard shipping to the contiguous United States. Please note that we do not currently ship to Alaska, Hawaii, Puerto Rico, Quebec, or other international locations.
Q: How long does shipping take?
A: All orders are processed and shipped within 1-3 business days. U.S. and Canadian orders typically deliver within 8 - 12 business days total.
Q: Where is my order?
A: Please contact us at contact@luxpetfeeder.com with your full name, mailing address, and order confirmation number for assistance.
Q: What is my tracking number?
A: Your tracking number will be sent to you via email 2-3 days after your order is placed. If you haven't received your tracking number within 5 days of placing your order, please contact contact@luxpetfeeder.com.
Q: I've lost my tracking number. What can I do?
A: Simply contact us at contact@luxpetfeeder.com with your full name, mailing address, and order confirmation number, and we will resend your tracking information.
Q: How can I make changes to my order?
A: To make changes to your order, please contact us within 12 hours of placing it. We can modify:
- Your delivery details
- Your name
- Your email
- Your phone number
Q: How can I cancel my order?
A: You must contact us within 12 hours of placing your order to request a cancellation. Please note that we cannot cancel orders that have already been shipped.
Q: What is your return policy?
A: Please see our Refund and Return Policy by clicking on this link https://www.luxpetfeeder.com/pages/refund-return-policy
Q: Who do I contact if there's something wrong with my order?
A: If you encounter any issues with your order, please contact us immediately at contact@luxpetfeeder.com. Describe the problem and include any relevant photos.
Contact Us
If your question hasn't been answered, please feel free to contact us at contact@luxpetfeeder.com, and we'll respond within 24 hours.